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NEW YORK: Last year, someone edited the Wikipedia entry for
the Sea World theme parks to change all mentions of "orcas" to "killer whales,"
insisting that this was a more accurate name for the species.
There was another, unexplained edit: A paragraph about criticism of Sea
World's "lack of respect toward its orcas" disappeared.
Both changes, it turns out, originated at a computer at Anheuser-Busch, Sea
World's owner.
Dozens of similar examples of insider editing came to light last week through
WikiScanner, a new Web site that traces the source of millions of changes to
Wikipedia, the popular online encyclopedia that anyone can edit.
The site, wikiscanner.virgil.gr, created by a computer science graduate
student, Virgil Griffith, cross-references an edited entry on Wikipedia with the
owner of the computer network where the change originated, using the Internet
protocol address of the editor's network.
The address information was already available on Wikipedia, but the new site
makes it much easier to connect those numbers with the names of network
owners.
Since Wired News first wrote about WikiScanner last week, Internet users have
spotted plenty of interesting changes to Wikipedia by people at nonprofit groups
and government entities like the CIA. Many of the most obviously self-interested
edits have come from company networks.
Last year, someone at PepsiCo deleted several paragraphs of the Pepsi entry
that focused on its detrimental health effects. In 2005, someone using a
computer at Diebold deleted paragraphs that criticized the company's electronic
voting machines.
And that same year, someone from inside Wal-Mart Stores changed an entry
about employee compensation.
Jimmy Wales, founder of the Wikimedia Foundation, which runs Wikipedia, says
the site has a policy that discourages such "conflict of interest" editing. "We
don't make it an absolute rule," he said, "but it's definitely a guideline."
Internet experts, for the most part, have welcomed WikiScanner.
"I'm very glad that this has been exposed," said Susan Crawford, a visiting
professor at the University of Michigan Law School.
"Wikipedia is a reliable first stop for getting information about a huge
variety of things, and it shouldn't be manipulated as a public relations arm of
major companies."
Most of the corporate revisions did not stay posted for long. Many Wikipedia
entries are in a constant state of flux as they are edited and re-edited, and
the site's many regular volunteers and administrators tend to keep an eye out
for bias.
In general, changes to a Wikipedia page cannot be traced to an individual,
only to the owner of a particular network.
In 2004, someone using a computer at Exxon Mobil made substantial changes to
a description of the 1989 Exxon Valdez oil spill in Alaska, playing down its
impact on the area's wildlife and casting a positive light on compensation
payments the company had made to victims of the spill.
Gantt Walton, a spokesman for the company, said that although the revisions
appeared to have come from an Exxon Mobil computer, the company has more than
80,000 employees around the world, making it "more than a difficult task" to
figure out who made the changes.
Walton said Exxon Mobil employees "are not authorized to update Wikipedia
with company computers without company endorsement." The company's preferred
approach, he said, would be to use Wikipedia's "talk" pages, a forum for
discussing Wikipedia entries.
Wales also said the "talk" pages are where Wikipedia encourages editors with
a conflict of interest to suggest revisions.
"If someone sees a simple factual error about their company, we really don't
mind if they go in and edit," he said. But if a revision is likely to be
controversial, he added, "the best thing to do is log in, go to the 'talk' page,
identify yourself openly, and say, 'I'm the communications person from such and
such company.' The community responds very well, especially if the person isn't
combative."
An Anheuser-Busch employee eventually took responsibility for the changes to
the SeaWorld page - but only after being challenged about them twice by another
user.
Most people using company networks to edit Wikipedia entries dabble in
subjects that appear to have little to do with their work, although sometimes
they cannot resist a silly dig at the competition.
Last year, someone using a computer at the Washington Post Co. changed the
name of the owner of a free local paper, The Washington Examiner, from Philip
Anschutz to Charles Manson.
And The New York Times is among those institutions whose employees have made,
among hundreds of innocuous changes, a handful of questionable edits.
A change to the page about President George W. Bush, for instance, repeats
the word "jerk" 11 times. And in the entry for Condoleezza Rice, the secretary
of state, the word "pianist" was changed to "penis."
"It's impossible to determine who did any of these things," said Craig
Whitney, the standards editor of The Times. "But you can only shake your head
when you see what was done to the George Bush and Condoleezza Rice entries."
(The New York Times Co. owns the International Herald Tribune.)
Griffith, developer of the WikiScanner, is a 24-year-old cognitive scientist
who is a visiting researcher at the Santa Fe Institute in New Mexico. Griffith,
who spent two weeks this summer writing the software for the site, said he got
interested in creating such a tool last year after hearing of members of
Congress who were editing their own entries.
Griffith said he "was expecting a few people to get nailed pretty hard" after
his service became public. "The yield, in terms of public relations disasters,
is about what I expected."
Griffith, who also likes to refer to himself as a "disruptive technologist,"
said he was certain that many more examples of self-interested editing would
come out in the next few weeks, "because the data set is just so huge." Griffith
said he was working on some ideas to help users "drill down to the good stuff
faster."
Wales, of Wikipedia, who called the scanner "a very clever idea," said he was
considering some changes to help visitors better understand what information is
recorded about them.
"When someone clicks on 'edit,' it would be interesting if we could say, 'Hi,
thank you for editing. We see you're logged in from The New York Times. Keep in
mind that we know that, and it's public information,' " he said. "That might
make them stop and think."
Noam Cohen contributed reporting.
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