State child welfare officials are concerned about a new threat to their hold on sensitive information: the Internet.
Florida child welfare administrators have had little tolerance for
investigators and caseworkers who air the agency's dirty laundry in
public. In recent years, department chiefs have launched several
investigations to determine who leaked records to reporters.
But
with recent seismic changes to the media, Department of Children &
Families administrators have found they now have a new enemy: websites
and blogs in which agency employees can post sensitive information
directly, without even speaking to a reporter.
The top DCF
administrator in Lee County, Harriet ''Cookie'' Coleman -- who is a
former Miami-Dade Police major -- recently launched an inspector
general investigation to identify the employee who had posted comments
on a Fort Myers newspaper website that reported on the death of a Cape
Coral child with a long DCF history.
''Some of the blog comments
appeared to contain information from someone having specific knowledge
about the current protective investigation [into the child's death]
and/or previous investigations that had been conducted on the family,''
the inspector general report said.
Erin Geraghty, a DCF
spokeswoman in Tallahassee, said the proliferation of websites, blogs
and comment sections is a challenge to the agency, which is struggling
to strike a balance between Secretary Bob Butterworth's desire for
greater transparency and the need to protect the privacy of agency
clients.
''We have . . . already revised both our
privacy/confidentiality training and our separate open government
training to complement one another and clearly explain the importance
of respecting protected information and our obligation to maintain
privacy,'' Geraghty said.
Kelly McBride, an ethics instructor at
the Poynter Institute for Media Studies in St. Petersburg, said she
expects ``stuff like this will come up more and more.''
''People
think they are being completely anonymous, hiding behind screen names
of their own creation, but they are not as protected as they think they
are,'' McBride said.
Though most newspaper websites allow readers
to post comments without using their real names, moderators or
producers usually can identify at least an e-mail or IP address for
each poster. That's why most media sites do not promise readers that
their identities will be protected if a law enforcement or regulatory
authority asks questions.
''I don't think newspapers have made
any promises of confidentiality'' to readers who post comments, McBride
said. ``I don't think a shield law, if there was one, would apply in
this case.''
On Feb. 21, The News Press in Fort Myers reported
that 6-year-old Joshua Jenkins had been savagely beaten to death --
allegedly by his stepfather -- after DCF investigators had essentially
ignored three reports to the state's abuse hot line that the boy had
been injured in prior beatings.
Joshua's stepfather, Phillipe Gayle, 26, has been charged with first-degree murder.
The
story was posted on the newspaper's website, which also allowed readers
to comment on the article. According to the inspector general's report,
some of the comments posted to the site appeared to originate with a
caseworker or investigator with detailed inside knowledge of the case.
Reacting
to the comments, Coleman asked for an audit of the state's child
welfare computer system, called Florida Safe Families Network, or FSFN,
to identify department or contract employees who had inappropriately
accessed reports on Joshua and his family, the inspector general's
report says. Coleman identified seven people who had access to the
records.
''Ms. Coleman then notified the [inspector general] and
requested an investigation to determine if the seven individuals had a
legitimate business reason for accessing the intake report and/or the
FSFN case,'' the report said.
At least one of the DCF employees
who read details of the case on the agency's computer said she reviewed
the case after Joshua died as a training tool to learn from the
mistakes of other investigators -- an action that was confirmed by two
of her bosses. Using such cases as a training tool has been
discontinued, the report said.
The inspector general
investigation failed to identify the employee who posted confidential
information, and the case was closed with no action.
Want to discuss this? Click Here
Original Link
|